FAQ

SHOP
 
Do I need an account to place an order?

No, you can make an order as a guest. Any order placed as a guest require you to manually enter your data and payment information, so we recommend you to register in order to save them for future reference.

If I forgot my password what should I do?

Click on ”Lost your password?’’ Enter your username or email address. You will receive a link to create a new password via email.

PRICING & PAYMENT
 
What payment methods do you accept?

You can pay with:

Visa

Mastercard

American Express

PayPal

Bank transfer in advance

Are duties and taxes included?

The prices listed on individual product pages are calculated based on the location you are shopping from. Your order will be shipped DDP (Delivered Duty Paid) so you will not be required to pay duties, taxes or any additional fees.

PRODUCTS
 
How do I know the correct size to order?

In order to help you find the perfect size, on every product page you will find a size chart to help convert international sizes and the product measurements (length, thickness, etc…). Our Customer Care team is always available to answer any question regarding sizes and measurements.

What should I do if my jewelry breaks? 

Leony jewelry has a warranty of 18 months. If your product is under warranty please contact our customer service (info@leony.eu) to send them the products to fix or replace. If they are not under warranty we might still be able to repair it, please send a picture of the broken items to our customer service (info@leony.eu) and they will let you know if repair is possible and how much the repair cost is.

SHIPPING
 
Is the shipping free? How do you ship my order?

Shipping is free for orders over € 150,00. We ship orders with GLS to Italy and Europe and we ship orders with DHL Express to all countries outside Europe.